A tale of transformation
Salvador Anglada, CEO of e& enterprise, delves into how the organisation is leading the charge in digital transformation, reshaping governments and enterprises to pave the way for a smarter, more connected future.
In today’s interconnected world, organisations of all shapes and sizes are under immense pressure to innovate and adapt. The fast-paced business landscape is characterised by a constant push towards digitalisation, with companies across various industries seeking to harness the power of technology to drive efficiency, reduce costs, and enhance service delivery.
As the digital revolution sweeps across industries, the demand for robust, flexible, and innovative solutions continues to rise. At the helm of this transformative wave is e& enterprise, the digital transformation unit of global technology powerhouse e& group. The vertical enables enterprises and governments to become smarter, agile, and highly efficient through advanced technologies like cloud computing, cybersecurity, the Internet of Things, artificial intelligence (AI), and more.
“Digital transformation is a fundamental driver of enterprise growth,” says Salvador Anglada, CEO of e& enterprise. “It enables organisations to tap into new opportunities, streamline their operations, and provide exceptional value to various stakeholders. At e& enterprise, we are dedicated to helping businesses achieve their full digital potential through innovative solutions.”
e& enterprise helps organisations maximise and realise their digital potential. They design, deliver, implement, and operate smart and secure end-to-end digital innovative solutions,. The company has been growing at a CAGR close to 30 per cent since 2015 and expanding its footprint from its native country, the UAE, to KSA, Oman, and soon other countries in the GCC.
The company is continuously improving its offering by actively collaborating and acquiring key players in various digitalisation fields. Some of the latest acquisitions include a majority stake in Beehive, a leading peer-to-peer lending platform in MENA, and a joint venture with Bespin Global focusing on multi-cloud services.
Their numbers and services communicate their scale. To date, e& enterprise boasts over 1,800 digital experts, serves more than 4,700 clients, and offers capabilities in digital infrastructure (comprising cloud, data & AI), cybersecurity, IoT, customer experience, and digital transformation consulting.
One of the defining aspects of e& enterprise’s vast expertise and capabilities is its ability to cater to government and private sector entities, each with unique challenges and objectives.
Navigating diverse digital landscapes
Digital transformation is a powerful catalyst for change, reshaping how governments and private businesses operate and engage with their stakeholders. “In the government sector, digital transformation often involves a wide range of services and processes that affect entire populations,” explains Anglada. “The scale and scope are massive, focusing on public welfare Confidential
The power of technology
The role of innovation and technology in driving digital transformation cannot be overstated. Advanced technologies such as AI, cloud computing, and the Internet of Things (IoT) are revolutionising how organisations operate and interact with their stakeholders.
These technologies enable organisations to enhance service delivery, improve efficiency, and create more personalised experiences. “AI and IoT are critical in facilitating government transformation efforts,” Anglada explains. “A few years ago, during the pandemic, governments turned to automation to keep pace with rising demand. From automating manual tasks to deploying virtual assistants powered by AI, these technologies provided faster service and reduced human workload.”
Emerging technologies are also instrumental in enhancing experiences through AI, and Customer Experience (CX) innovations are crucial for creating more personalised and efficient interactions between governments and citizens.
Implementing an omnichannel strategy that ensures seamless communication across various platforms can significantly improve service delivery. This approach leads to higher satisfaction rates and fosters greater trust in public institutions. Governments focusing on CX in sectors like transportation, healthcare, and human services will substantially improve both outcomes and public perception.
He continues, “One of the most exciting developments is the potential of Generative AI (GenAI). It is estimated that the technology could bring up to $1.75 trillion in productivity gains to governments by 2033. This includes democratising access to information, creating hyper-personalised services, and analysing large volumes of data to assist in decision-making.”
GenAI can democratise access to information, allowing end-users to ask simple questions to retrieve all required information, breaking down data silos and removing information asymmetry. and integrating various existing public infrastructures. In contrast, private sector transformations are typically more targeted, driven by specific business objectives.”
The primary objective of digital transformation in the government is to enhance service delivery to the public, improve accessibility, and increase governmental efficiencies. These transformations have a broad societal impact, aiming to improve the quality of life for citizens. Moreover, engagement strategies in the government sector address a diverse range of communities and stakeholders with varying needs and access to technology. This requires robust, user-friendly, and accessible platforms and detailed analysis of the different personas involved.
On the other hand, in the private sector, the focus is usually on profitability, customer satisfaction, and operational efficiency. The impact is more directly felt on the business’s bottom line and market position. As for engagement, the private sector can be more targeted, with digital tools and platforms designed to attract and retain a specific customer segment.
“At e& enterprise, we navigate these differences by tailoring our approach to each sector’s unique requirements and challenges, leveraging our deep technological expertise and sector-wide insights to drive successful transformations. Our goal is always to deliver solutions that are not only technologically advanced but also align with our customers’ strategic objectives and broader societal needs,” says Anglada.
It can create hyper-personalised services by leveraging the wealth of available data, such as in education, where lesson content can be tailored to a student’s skills built on cluster analysis. Additionally, GenAI can analyse large volumes of data by creating scores of autonomous agents trained on domain-specific data to work under human supervision. These agents would be equipped with rapid decision-making capabilities and capable of handling multiple scenarios.
These digital capabilities are also laying the groundwork for digital identities in government. This involves creating larger systems that manage user authentication, assign unique identifiers to individuals or organisations, and check the validity of credentials through methods like smartphone-based identity wallets. These systems improve security and make accessing services easier by using advanced techniques such as biometrics and two-factor authentication. Unique identifiers make it simpler to interact with various government departments, and credential verification confirms the authenticity of personal and professional documents. Smartphone-based identity wallets provide a secure and convenient way for people to manage and show their identities, leading to quicker and improved access to public services and better data privacy. Gartner forecasts that by 2026, at least 500 million smartphone users will use these digital wallets, backed by secure distributed ledger technology, to verify their claims.
Supporting Government digital transformation
Government transformation through digital initiatives has the potential to significantly enhance public service delivery, operational efficiency, and citizen satisfaction. Digital platforms make public services more accessible, integrating various services through unified platforms and reducing the need for physical interactions.
“Digital transformation makes public services more accessible to citizens,” says Anglada. “This reduces the need for physical travel and waiting times, making it easier for everyone, especially those in remote areas or with mobility challenges, to access services.”
Moreover, Anglada highlights the importance of transparency and engagement in government operations. “Digital platforms foster greater transparency, allowing people to track their requests and see how decisions are made. This builds trust and satisfaction. Additionally, features like feedback tools and social media integration facilitate a more responsive government that adjusts services based on real-time citizen feedback,” he says.
With a strong focus on digital government strategies, the UAE has made significant strides in integrating digital innovations across various facets of government functions with the aim of providing efficient services to its citizens. National agendas such as the UAE Digital Government Strategy 2025 exemplify the country’s commitment to digital transformation. By prioritising dimensions such as user-driven services, data-driven governance, and proactive responses to emerging technologies, the UAE is paving the way for a digitally advanced nation that leverages technology to drive economic growth, enhance public services, and ensure a seamless transition into the digital age.
A major project that showcases e& enterprise’s role in driving digital transformation within the government sector is its collaboration with the UAE Ministry of Justice (MoJ). e& enterprise has secured a significant five-year contract with the MoJ to implement, integrate, and operate a new digital platform. This large-scale initiative aims to revolutionise the end-to-end customer experience for over 150 services offered by the Ministry. By leveraging cutting-edge technologies such as artificial intelligence, automation, and cybersecurity, e& enterprise is supporting the MoJ’s vision to become a global benchmark in digital transformation. This partnership represents a key reference point, demonstrating e& enterprise’s capabilities in enabling government entities to embrace digital transformation and deliver enhanced services to citizens.
“These kinds of projects illustrate our role in driving digital transformation across the UAE. By leveraging our expertise in advanced technologies and our deep understanding of the local and regional landscapes, we are not only enhancing the efficiency and effectiveness of public services but also significantly improving the quality of life for residents and setting a global benchmark in digital innovation,” explains Anglada.
Transforming the public sector comes with its own set of challenges, including stakeholder management, legacy systems, data security, scalability, and budget constraints. However, Anglada believes that e& enterprise is well-equipped to support government entities in overcoming these hurdles.
“Our experience in delivering national projects gives us a head start in foreseeing the complexities of a programme and embedding solutions to overcome them,” he says. “We assist in transitioning from outdated systems to modern cloud-based solutions, ensuring data security with advanced cybersecurity measures and providing scalable infrastructure to adapt to changing demands.”
e& enterprise has been at the forefront of accelerating the UAE’s digitisation efforts through various landmark projects. From managing multi-cloud infrastructure for EXPO 2020 to deploying the Hassantuk Smart Fire Alarm System, the company has demonstrated its capability to deliver innovative solutions that drive national progress.
“Our role has been to enable transformative journeys, supporting government organisations from the design of the roadmap to the implementation and operation of solutions,” Anglada explains. “These projects illustrate e& enterprise’s integral role in driving digital transformation across the UAE. By leveraging our expertise in advanced technologies and our deep understanding of the local and regional landscapes, we are enhancing the efficiency and effectiveness of public services and improving the quality of life for residents.”
e& enterprise was also instrumental in making several significant digital transformation projects a reality. Under a strategic agreement with the Abu Dhabi Digital Authority, the company implemented the Abu Dhabi Cyber Eye for real-time managed cyber threat identification, safeguarding critical digital infrastructure.
Additionally, e& enterprise is leading the region’s largest smart metering project with the Abu Dhabi Distribution Company, connecting over 1.2 million meters to optimise energy use and enhance utility service efficiency. At the Mohamed Bin Rashid Library, e& enterprise revolutionised the visitor experience by integrating online and offline book browsing and borrowing systems, augmented with advanced technologies such as 3D projection mapping, augmented reality, holograms, and robotic assistance.
Sustainability is equally a crucial aspect of digital transformation, with governments playing a crucial role in promoting and implementing sustainable practices. Technology is essential for achieving sustainability targets, enabling businesses to optimise asset management, reduce emissions, and promote digital inclusion. “We strongly believe that technology and innovation are the pathways to a more sustainable future,” Anglada says.
e& enterprise also offers ‘Sustainability-as-a-Service’, which provides a structured yet adaptable approach to seamlessly integrate sustainability into business operations, designed to evolve through well-defined steps, making it easier for organisations to achieve short and long-term sustainability goals. With this offering, organisations benefit from expert sustainability services on a subscription basis.
“We view this offering as more than a service we provide,” says Anglada. “We believe that it is a catalyst for positive change, as it enables us to support organisations to align with the global sustainability agenda while delivering tangible business benefits.”
e& enterprise’s ‘Sustainability-as-a-Service’ model assists organisations in lowering emissions and eradicating unsustainable practices, setting the stage for them to achieve their green agendas. This service enables organisations to automate their operations, make informed decisions based on data, reduce their environmental impact, and improve community well-being.
“By deploying IoT sensors and AI-driven algorithms to monitor energy consumption and identify inefficiencies, we can reduce costs and minimise environmental impact. Our partnership with DMCC to transform Jumeirah Lake Towers into a smart district is a prime example of how technology can drive sustainability.”
Looking ahead, Anglada identifies several key technological trends that are expected to impact the government sector in the near term. These include AI-driven decision-making, adaptive cybersecurity, digital platform agility, and systematic data management. Gartner forecasts that by 2026, over 70 percent of government entities will incorporate AI to augment human decision-making processes.
“The convergence of machine learning, analytics, and generative AI technologies will elevate the quality of government service delivery. Additionally, the deployment of multiagent AI systems in threat detection and incident response is expected to surge, advancing cybersecurity adaptations,” he explains.
“These projects illustrate e& enterprise’s vital role in driving digital transformation across the UAE. By leveraging our expertise in advanced technologies and our deep understanding of the local and regional landscapes, we are not only enhancing the efficiency and effectiveness of public services but also significantly improving the quality of life for residents and setting a global benchmark in digital innovation.”
As e& enterprise continues to drive digital transformation, it remains committed to leveraging innovation and technology to create a more efficient, transparent, and sustainable future for all.
