ServiceNow showcases generative AI service agents using NVIDIA AI Enterprise software

At Knowledge 24, ServiceNow and NVIDIA showcased AI avatars powered by NVIDIA’s Avatar Cloud Engine (ACE), featuring advanced speech, language model, and animation technologies. During the keynote by ServiceNow President CJ Desai, with NVIDIA CEO Jensen Huang, the presentation highlighted the potential for more engaging and personalized employee and customer experiences using generative AI.

The visionary demo is part of the strategic collaboration between ServiceNow and NVIDIA to advance and expand options for workflow engagements across organizations. This comes amid a Gartner® prediction that, “by 2026, 60% of GenAI solutions will be multimodal, up from 1% in 2023.”

Expanding on the companies’ partnership, the interactive, real‑time avatars demoed leveraging Now Assist showcase the potential to provide another communication option for Virtual Agent experiences to users who prefer visual interactions. Similar to other Now Assist capabilities, they leverage NVIDIA technology, including NVIDIA NIM microservices and NVIDIA ACE, all available with the NVIDIA AI Enterprise software platform.

The ServiceNow Now Assist demo highlights the potential for digital avatars to enhance customer and employee interactions across various industries, particularly those where customer service, engagement, and personalized communication are critical, including retail, travel, and more.

At Knowledge 2023 last year, NVIDIA and ServiceNow partnered to develop powerful enterprise‑grade generative AI capabilities. These capabilities leverage NVIDIA infrastructure for custom LLMs trained for the Now Platform and have launched new GenAI use cases that can boost productivity for IT operations, customer service teams, and employees.

“As AI becomes deeply ingrained in our everyday lives, customers and employees expect technology to intelligently learn and adapt to their individual work and communication styles,” said Desai. “We’re continuously expanding our collaboration with NVIDIA to explore new ways for people to interact with generative AI through Now Assist, to help ensure AI is a friendly, engaging, and empathetic experience for everyone, based on users’ preferences.”

“Customer service is essential to healthcare, financial services, telecommunications, and many other industries, making it one of the largest generative AI use cases,” said Manuvir Das, vice president, enterprise computing at NVIDIA. “ServiceNow is at the forefront of bringing generative AI to the world’s enterprises to support billions of hours of service requests, and our work together can help us identify new ways to interact with Now Assist so users quickly get the help they need.”